Attention American Airlines passengers! If you're 1 of those overeager travelers who jumps nan queue by boarding earlier your assigned group, nan bearer is coming for you.
American Airlines told CBS MoneyWatch that it's piloting exertion that alerts gross agents erstwhile customers effort to committee planes prematurely, meaning earlier their assigned boarding group has been instructed to statement up astatine nan gate. Such passengers' boarding passes will trigger an audible sound and show a connection to gross agents. They will not beryllium permitted to committee and will alternatively beryllium instructed to hold their turns.
"We are successful nan early shape of testing caller exertion utilized during nan boarding process," nan hose said successful a statement. "The caller exertion is designed to guarantee customers person nan benefits of privilege boarding pinch easiness and helps amended nan boarding acquisition by providing greater visibility into boarding advancement for our team."
"Some group are taking advantage"
The proceedings has been underway for respective weeks astatine Albuquerque International Sunport successful New Mexico, Tucson International Airport successful Arizona and Ronald Reagan Washington National Airport successful Virginia. So far, nan results person been positive, an hose spokesperson told CBS MoneyWatch.
Customers salary for early-boarding privileges, aliases gain them by obtaining elite position pinch a peculiar airline. So passengers who haven't paid for nan perks and trim nan statement tin anger others, adding to nan frustrations of flying.
"Some group are taking advantage of nan business because location is nary automated process, and you tin successful mentation committee pinch immoderate group," said Scott Keyes, laminitis of formation deals tract Going.com.
Still, Keyes understands why passengers mightiness want to skip lines to committee early.
"The astir important perk you get pinch early boarding is entree to overhead bin space," Keyes said, noting that passengers that committee later often person nary prime but to gross cheque their bags, which tin beryllium inconvenient. They don't person entree to their belongings in-flight and hold for their luggage to beryllium returned to them astatine their destinations.
American Airlines did statement that pinch nan caller system, gross agents still clasp immoderate discretion complete nan boarding process. For example, if members of a family aliases a group that is walking together are successful different boarding groups, a gross supplier tin let nan customer successful a later group to committee pinch their companions.
Megan Cerullo
Megan Cerullo is simply a New York-based newsman for CBS MoneyWatch covering mini business, workplace, wellness care, user spending and individual finance topics. She regularly appears connected CBS News 24/7 to talk her reporting.