Saks refuses to refund $11,000 gold ring that had been out of the box 'for two minutes'

A mates successful New Mexico tried to return a golden ringing pinch an $11,000 value tag aft it had been tried connected for nary much than 2 minutes. 

Thomas Gunderson said his woman had tried connected nan diamond-encrusted jewelry erstwhile it arrived but quickly realized it was excessively big. 

The mates promptly returned nan golden ringing into its container and shipped nan online acquisition backmost to nan retailer, but were shocked erstwhile Saks returned nan ringing and refused to springiness them a refund. 

'The ringing was excessively ample for my wife. She had it retired of nan container for virtually 2 minutes. We returned nan ringing nan adjacent day. Saks received nan ring, but past they sent it backmost to us, saying it was damaged,' Gunderson said. 

The 18-karat golden band, from nan Origami Collection, is adorned pinch pavé diamonds and designed by David Yurman, a institution founded successful 1980 by artists David and Sybil Yurman. 

The couple, successful their 60s and 70s, admitted that their eyesight is 'not nan best' and they hadn't seen immoderate damage. After all, nan ringing had only been retired of nan container concisely earlier returned to its packaging. 

After taking photos of nan returned ring, they enlarged nan pictures to spot that nan ringing was, successful fact, damaged pinch scratches. 

With only a little handling of nan costly jewelry, nan mates were judge they couldn't person caused nan harm and persisted pinch Saks for a refund. 

'I've gone backmost and distant pinch Saks to get a refund, and they refuse. I can't beryllium I did not harm nan ring, and they can't beryllium that they sent america an undamaged ring, Gunderson said. 

The mates speculated that nan scratches look 'superficial' connected nan golden set and could apt beryllium buffed out. 

The State reported that Gunderson's correspondence pinch Saks seemed to person 'overlooked a fewer things, aft Gunderson was referred to a 3rd statement who sold nan ringing done Saks. 

That 3rd statement seller past directed Gunderson backmost to Saks, who had nan opportunity past to record a declare pinch its security institution aliases done nan shipping company. 

Gunderson, however, was simply told he had to judge nan ill-fitting ringing pinch nary refund. 

Saks' return argumentation states that they judge returns eligible for a refund done message aliases successful shop up to 30 days from delivery. 

'Returned items must beryllium presented successful nan aforesaid information arsenic erstwhile they were received: unworn, undamaged, unaltered, and pinch original tags, packaging (if applicable) and impervious of purchase,' nan retailers return argumentation reads. 

The institution precocious added a $9.95 return shipping fee, which would beryllium deducted from nan refund magnitude erstwhile confirmed and received. 

Unfortunately, a retailer holds astir of nan powerfulness successful this business and nan champion measurement to protect yourself is to preemptively presume nan worst. 

The champion measurement to protect yourself from being successful a akin conundrum, is to preemptively archive your transportation and return process by taking image grounds of your items and keeping clasp of immoderate connection regarding nan returned item. 

It is besides important to travel nan return argumentation closely. Saks besides states successful their return argumentation that gourmet, monogrammed aliases personalized items cannot beryllium returned, arsenic good arsenic 'final sale' items. 

The Gunderson's were capable to get their refund eventually, aft Saks Fifth Avenue was contacted by The State. A firm escalation master contacted nan mates and agreed to judge nan return, nan outlet reported. 

DailyMail.com has reached retired to Saks for comment.